Frequently Asked Questions

About US
  1. Who we are ?

Medisense.Pk is an online licensed pharmacy with an innovate concept of ease of deliverance. An authentic platform for your healthcare and wellness products and services. At Medisense.Pk, we ensure 100% authentic and high quality medicines which are sold under strict international standards. Controlled temperature.

  1. What services do we offer?

Medisense.Pk aims to provide authentic and high standards health care solution just a click away. Our channel has a wide range of pharmacy and non-pharmacy product range including Hair Care, Skin care, Baby Care, Organic Range, Oral Care, Women Care, Men’s Care, Nutrients, Multivitamins, Crackers & Crips, Biscuits, Beverages, Confectionery, Medical and Personal Care Appliances.

  1. How we can ensure authenticity and control penetration of counterfeit medicines?

Medisense.Pk follows a strict procurement procedure and procures directly from certified manufacturers and registered distributors, which ensures compliance with legal and quality standards to filtrate counterfeit, expired and substandard medicines and products.

  1. Do we have a physical store?, keeping up pace with advancement and digitization, is primarily an online retailer.

  1. Do you have anything else in mind?

Feel free to call us at our UAN: 0304-1111-650 or email us at


  • How can I return my order? return and exchange policy can be found here.

  • Can I exchange my ordered products? return and exchange policy can be found here.

  • How can I track the status of my returns?

For information about refunds and exchanges call us at 03-451-111-650 or email us at Our representative will provide you best guidance and cooperation.


  • How can I place my order?

Our easily accessible website lists thousands of products in many different categories covering all your health needs. You have to just browse, choose, and add your selected product by clicking ADD TO CART. Fill in your details and check out by selecting a payment method. You will receive a confirmation email and text from our team shortly after placing your order.

  • Can I place my order offline?

You can place your order by calling our call center at 0304-1111-650 or inbox your prescription on Facebook/Messenger.

  • Can I track my order?

You can track your order by provided tracking number in confirmation email through our website, also you can call us at our UAN number or email us for order tracking information.

  • My order is delayed, what to do?

The hefty load of orders or restrictions on delivery services may delay your order however it’s really unlikely and feel free to call us or email for further guidance.

  • I couldn’t find my desired product in search bar or Out of Stock products? aims to provide all medicines at one stop but still if you can’t find the desired product or it’s out of stock just click on back ordering(link) and we will notify you as soon as your desired medicine is available.

  • Do we offer monthly prescription refilled?

Yes you can subscribe to our monthly subscription offer.


  • How can I make a payment?

You can pay for your order in one of the following ways:
• Cash on Delivery

  • Are my details safe when ordering online with

We use international standards and most secured payment gateways and industrial standard encryption system that maintains privacy and any details you share with us are secured.

  • You have anything else in mind regarding payment information?

Feel free to call us at 03-451-111-650 or email us at for any questions relating payment methods.


  • Where do you deliver to?

We deliver in all cities of Pakistan.

  • Do we offer delivery free of cost?

Yes, we don’t charge any delivery fee for orders in Lahore, our minimum amount for free delivery order is Rs. 500 and free delivery in Pakistan on order above Rs. 2000.

  • How long will it take to receive my order?

We offer fastest delivery services in Lahore with an estimated time of within 1-2 hours. In case of other cities we offer delivery within 2 days.

  • What if I didn’t receive my order?

While our team works tirelessly to ensure your orders are delivered on time, in case of prolonged delay, please contact our team for assistance. To resolve the issue as soon as possible, please ensure you have your order number ready for our support team.

Note: For shipping details kindly check our shipping policy.