Return & Exchange Policy

  1. Products can be returned or exchanged within 7 days of sale.
  2. You can return your order if the items delivered are faulty or do not match the item as described in the product catalogue.
  3. Original Invoice is mandatory for returns, exchanges and any complaints you may have.
  4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  5. Refrigerated Items, Loose Tablets or Capsules, Inhalers, Sprays, Appliances, Test Strips, Baby Care, Surgical, Dermatology Products and Baby Milk are neither returnable nor exchangeable.
  6. Medisense.Pk is not responsible for any side effects or reaction of medicine.
  7. It takes around 7 days to process a return.
  8. All refunds are processed according to the mode of payment while placing the order.
  9. All refunds time frame will be marked from the day of request.
  10. For information regarding returns and refunds, please contact our customer support for assistance.